Terms and Conditions

Customer Service

Thank you for visiting the www.herbstohome.in. This website is owned and operated by Herbs To Home

Because of the nature of the Internet and our desire to provide you with an enjoyable and helpful visit, it is important to advise you of the rules that apply to your use of our site and ask that you read them carefully. This document (these “Terms and Conditions”) is a legally binding agreement between you (including the organization that you represent, if any) and the Company. When you visit or shop at our website you automatically agree to be bound by these ‘Terms and Conditions’.

Internet technologies and the laws related to us change frequently, and accordingly, the company reserves the right to modify these Terms and Conditions at any time. Your continued use of this website constitutes your acceptance of such modified Terms and Conditions. Whenever you visit this website you should review the Terms and Conditions. If you do not agree with any of these Terms and Conditions, do not use the website.

Garden Setup and Maintenance Terms:

Guidance will be provided when our gardener visits your home after set-up, we request one of your family members to be present to overlook the gardening to learn.

  1. We do work as we committed to the garden which we have done the set-up at your place, for any extra work will be chargeable. Please contact maintenance for the same.
  2. Extra materials for maintenance will be chargeable apart from what we have committed in the package.
  3. Request for any emergency visit will be sent in 2-3 working days based on the severity.
  4. A customer is complaint to water the plant every day on their own and also a nutrient, pesticides as suggested.
  5. Customers are mandatory to spend at least 20 minutes of time in observing the plant growth and pest attacks.
  6. You can expect 80% of good results but for different (Climate Change) reasons some plants may get dry, attract bacteria, virus, and diseases which can be treated only by chemical application only. For that, we will transplant other seedlings or sow new seeds.
  7. We suggest you to have a kitchen waste management to reduce the cost of the maintenance. Please contact us for more information on the same.
  8. We will be committed to make your own Dream Garden in your home for that we need your cooperation as guided in the Garden Maintenance Notes.
  9. We schedule the maintenance as per the setup date. Any changes in the date/gardener will be based on the availability of the slots.
  10. Maintenance is once in a week to 10 days only, based on emergence we can send the gardener in between.
  11. Maintenance which has a different frequency will be scheduled as per initial agreement.
  12. Free 60 maintenance labor fee less visits (Any material recommended by gardener for betterment of garden will be charged).
  13. Any extra maintenance request with in the schedule frame will attract an additional fee.
  14. Free maintenance is part of the package. Herbs To Home will have all the right to change or modify the scheme any time. Changes will be notified to customers in advance by Phone/SMS/Email and/or any other media.
  15. Only products which are ordered for the next upcoming maintenance will not have a transportation fee.
  16. For any products, inquiries, and issues please contact maintenance number which mentioned above.
  17. There is No Refund once the Garden/Fabrication setup. Please contact the management for any issue on the same.
  18. We expect you to be independent of us, as our gardens are easy to maintain with all the information and guidance.
  19. Any extra materials required should be compulsorily written on the file, with required quantity. In case of any change in the materials please message us through WhatsApp or SMS7022347847
  20. We will give a call to schedule the maintenance at morning, later overlook of your file we will give a confirmation call by 5 PM.
  21. Timings for maintenance are  Pre-Lunch: 8:30 to 12 PM or  Post-Lunch: 2 to 5 PM
  22. Diseases caused by bacteria, viruses and fungal infection cannot be treated completely with Organic medicine. Herbs to Home is not liable for any of these issues.
  23. Herbs to Home is not destined for the growth of the plants or yield of the plants as it completely depends on climate and other issues.
  24. Customers and garden information are used for training, learning and promotion purpose. Those who are not interested can be opt out on this by providing the required information.

Any suggestion and feedback are well appreciated and we welcome with open heart.

Cancellation and Refunds Policy

All orders placed and all sales made on the website are final. Payment once received will not be refunded under any circumstance, except under exceptions listed below, even if the product has not reached the buyer. Delays by shipping company are not ground for refunds. In case of refunds, the refund amount will never exceed the amount the buyer has paid at the time of placing the order on the website or through any other means of communication. The buyer will not be entitled to any interest on the refund amount.

All refunds will be made either through internet transfer or through cheques, subject to receiving the necessary bank details from the buyer.

All refunds will be made within 15 business days of Herbs To Home approving the refund and receiving the necessary bank details from the buyer.

Herbs To Home reserves the right to cancel an order at its own discretion at any time without a written notice to the buyer. On this event, the refund will be done.

Herbs To Home reserves the right to cancel or increase the shipping price as we are dealing heavyweight products which attract high value for the shipping to desired address.

Please contact us if you need any other details.

Privacy Policy

Herbs To Home collects your basic information to service your requests. This basic information is gathered when you purchase products or when you sign up for e-mail notifications. Information gathered from you includes your name, mailing address, e-mail and phone number. Only when you place an order, your card information is requested and is submitted via the highest level of encryption to make sure of the greatest amount of safety and security.

The reason why we gather this information:

  1. To process your order.
  2. Shipping products and Customer Service.
  3. Internal Record Keeping and small promotions on Herbs To Home brand and awareness programmes among people.
  4. To send out updates on new products, offers and information.
  5. We also use the information to upgrade our products, customer services, website content and navigation.

We at Herbs To Home respect that you do not want your personal information shared with other companies. The information you provide shall, therefore, be only used to process your order and customer support. Herbs To Home does not share, sell or rent customer information to any other company. Herbs To Home reserves all the right to the information which it collects and not responsible to any person or company to share the information. Please contact us if you have any issues on the same.

Shipping and Returns

Shipping

Tired of ordering something online and waiting for weeks to receive it? So were we. That’s why we developed one of the most advanced productions and shipping systems on the Internet. And it’s why we aim to ship your orders within a week! (Remember, some are custom products!).

Immediately after you complete your purchase at My Dream Garden, your order is sent to our production facility, manufactured, and packaged with great care.

Our customizable products are within Bangalore, for outside please contact us.

Returns

We strive to exceed your expectations with every product you receive. All products are made with the best materials using our special care and embroidery technologies, and most are produced within 7 -10 Days.

If you are not satisfied for any reason, you may return any unused products for a replacement, refund or account credit within 15 days of receipt, subject to the exceptions (Contact Us). As Herbs To Home launches new products, it will update the Returns information as necessary.

Undeliverable Packages

On very rare occasions, packages are returned to us as undeliverable. We will attempt to re-ship orders that are returned to us as undeliverable. In that occasion extra shipping charges are applicable.

Herbs To Home Promise to target Total Happiness and satisfaction

Your satisfaction is our top priority. If you’re not absolutely satisfied with your purchase, you can return it for a full exchange, refund, or an account credit within 15 days of receipt. Please note custom products are made-to-order specifically for you, so we cannot accept returns.

If you are not completely satisfied with your order and decide you want an exchange, refund, or an account credit, the process is simple:

  • It’s easy! Just contact us and provide us the details of the return. And specify whether you want a replacement or a refund.
  • Write to us with the Order number on the packing slip and include the slip in your return package.
  • Return the package to: Herbs To Home. #459-4th main,, 4th Cross, BCMC Layout, Raghuvana halli , Kanakapura road Bangalore, Karnataka 560062. 

 

 

 

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